Deep Sky Instruments - Company

COMPANY INFORMATION Contact Us Address All mail correspondence and shipments may be sent to: Deep Sky Instruments 535 Pine Rd, Suite 204 Newnan, Georgia 30263 Business Hours Monday - Friday, 9AM to 5PM EST Email We highly encourage the use of email for all correspondence. Email facilitates good communications and provides a record of all transactions. It also helps us keep track of your issues so nothing falls through the cracks. You can email us at Support@DeepSkyInstruments.com. A NOTE ABOUT SPAM: Please include the word "DSI" somewhere in the subject line. Otherwise, your email may not make it past our spam filters. If you ever fail to receive a response to an email request, please resend or give us a call. Phone We are always happy to take your phone call but we are often in the shop working on products. It's what we do. So, if you do get our answering machine, please don't be put off. Just leave us your name and phone number and we will return your call as soon as possible. You can reach us at (770) 304-1135. Terms and Conditions Payment Orders require 50% down payment. Balance due prior to shipment. We accept checks and money orders. We do not accept credit cards yet. Cancellation Orders may be cancelled before final payment is made. All cancellations must be submitted in writing. A 3% cancellation fee will be applied. All refunds are mailed within thirty days. Delivery Delivery times are currently estimated at three months from receipt of down payment. All items are shipped FOB Newnan, Georgia. Returns A Return Materials Authorization (RMA) number MUST be issued for all returns. There are no exceptions. Returned items will not be accepted without the RMA number clearly written on the package. You may request an RMA number via email or phone. Warranty Policy Summary and Disclaimer Deep Sky Instruments warrants their products to the original owner to be free from defects in materials and workmanship for a period of one year from the date of purchase. Proof of purchase must be provided. A Return Materials Authorization (RMA) tracking number must be obtained prior to returning any goods to Deep Sky. The RMA number must be clearly written on the outside of the returned merchandise. Shipping costs are the responsibility of the customer. Warranty does not cover abuse or normal wear. Warranty may be void at the discretion of Deep Sky if the product is modified or repaired without authorization. Contact Deep Sky for the complete text of our warranty policies. Deep Sky expressly disclaims all damages which result from the use or inability to use any Deep Sky product. All warranties are disclaimed except for those explicitly stated in our warranty policy. Deep Sky's obligations are strictly limited to repair or replacement of product at the discresion of Deep Sky. Any obligations are limited to the period stated in the warranty policy. Deep Sky products are not intended to view or photograph the Sun. Doing so could result in equipment damage and/or loss of vision and will void all warranties. Other All prices, specifications and policies are subject to change without notice. Deep Sky reserves the right to refuse sales and or service to anyone. All content copyright 2008 Deep Sky Instruments and may not be used without expressed written consent. All rights reserved.